Privacy Policy

This Privacy Policy describes how Revitalise Urban Spa Limited ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website located at www.revitaliseurbanspa.co.uk and in connection with our sauna services.

Information We Collect

We collect several different types of information for various purposes to provide and improve your sauna experience.

Personal Information: We may collect personal information that can be used to identify you directly or indirectly, such as:
- Name
- Email address
- Phone number
- Billing address
- Booking information (date, time, service type)
- Emergency contact information (optional)
- Information collected through online forms (e.g., contact forms, waiver forms)
Non-Personal Information: We may also collect non-personal information that cannot be used to identify you individually, such as:
- Browser type and language
- Operating system
- IP address
- Referring/exit pages
- Date and time of visit
- Website usage statistics

How We Collect Information

We collect information in the following ways:

When you provide it to us directly: You may provide us with personal information when you create an account, book an appointment, subscribe to our newsletter, submit a contact form, or participate in a survey.
Automatically: We collect certain non-personal information automatically when you visit the Website. This information is collected through cookies and other tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To process your sauna booking requests and reservations
To provide and personalise your sauna experience
To communicate with you about your bookings, promotions, and sauna news
To improve the Website and our sauna services
To send you marketing and promotional communications (with your consent)
To analyse how you use the Website
To comply with legal and regulatory obligations

Sharing Your Information

We may share your information with third-party service providers who help us operate the Website, process bookings, and provide our sauna services. These service providers are contractually obligated to keep your information confidential and secure. We will not share your personal information with any third-party for marketing purposes without your consent.

Your Choices

You have several choices regarding your information:

You can choose not to provide certain information, although this may limit your ability to use certain features of the Website or book sauna services.
You can unsubscribe from our marketing communications by clicking the unsubscribe link in any email you receive from us.
You can manage your cookie preferences through your browser settings.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax or accounting purposes).

Children's Privacy

Our Website and sauna services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to delete the information from our systems.

Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no website is 100% secure. We encourage you to use a strong password and to be careful about the information you share online.

Your rights

Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.

These rights are:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

Accessing your information

Revitilise Limited is happy to give people access to their personal information. You can find out if we hold any of your personal information by contacting us, or by making a ‘right of access’ request under the General Data Protection Regulation.

Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us at info@revitaliseurbanspa.co.uk